Delete your JoyZap account and associated data
This page is the official account-deletion resource for JoyZap.
Submit a deletion request
Sign in on the JoyZap website to verify your identity and submit the request. You do not need the Android app.
SIGN IN TO DELETE MY ACCOUNTCannot access your account? Use the JoyZap support form to request help with identity verification and deletion.
What happens after deletion
- Access is revoked and active sessions can no longer use JoyZap.
- The profile is removed from Joy World, search, follows, and public profile views.
- New internal and Public JoyZaps to the profile are rejected.
- Profile identity, contact details, credentials, preferences, device tokens, and social links are removed.
Data that may be retained
Completed gift and payment records may be retained in pseudonymized form when needed for the other participant, transaction integrity, fraud prevention, chargebacks, or legal claims. Accounting records are retained only for the applicable legal period, up to 10 years where Bulgarian accounting law requires it. They are not used for a profile, ranking, marketing, or new gifts.
Content already delivered as part of another user's completed gift may remain in that recipient's transaction history when needed to preserve their record. The deleted profile itself can no longer be opened or used for a new gift.
In-app path
In JoyZap, open My Profile, scroll to the Delete account section, review the consequences, enter your current password, and confirm.